Privacy

The short version

No 10Track desktop product contains analytics, telemetry, usage reporting, crash reporting, or a licence check that contacts a server while you work, and none of them needs an internet connection to run. SessionMap, which runs in your browser, counts visits and feature use anonymously (see 'This website' below) — and sends nothing from your session beyond a rough size band of how many tracks it had.

This website

This website and the SessionMap app count page visits and a few product actions — opening the app or the example session, importing a session and whether the import worked, exporting a PDF — with a privacy-preserving, cookieless measurement tool (Vercel Web Analytics), so we can see which pages people read and which features are used. It stores no cookies, no personal identifiers, and nothing that follows you across visits or sites — and it records nothing from your session beyond a rough size band of how many tracks it had: no track names, no file names, no content. There are no tracking cookies and no advertising tags on any page here. Our sign-in service (Clerk) does set a few cookies of its own, whether or not you sign in; they are there so that signing in works and stays secure, and they are not used to follow you to other sites. This website itself has no accounts. Opening your own project in SessionMap does — see below.

Besides those sign-in cookies, one thing is stored on your device, so this page does not claim “nothing” and then quietly keep something: if you switch between the dark and light appearance, that choice is saved in your browser so the site does not forget it on the next page. It is a single word — “dark” or “light” — it never leaves your machine, and clearing your browser data removes it. It is not a cookie and it is not sent with any request.

The site is served by Vercel, whose servers keep standard access logs including IP addresses, as every web host does. We do not read them for anything.

TrackScope and TrackSpace

These send nothing. Nothing you can download contains a network client or any socket code at all, so there is no path by which your audio, your track names or your measurements could leave the machine — not a disabled one, not an opt-out, none.

They save their own settings on your computer and nowhere else.

AcoustiTrack

AcoustiTrack sends nothing about you, your music or your measurements to us or to anyone else, and it starts no connection of its own. It has one network feature, and it is off unless you switch it on in its settings — and off again every time the app starts: a remote for a phone or tablet. While it is on, AcoustiTrack answers, on a port you choose and without encryption, on every network your Mac is connected to, with a page that shows the open venue's name, your microphones' names and levels, the selected microphone's charts — its spectrum, its transfer curve and up to the last hour of its level history — and the test signal's settings. With a password set, only someone who has it can see any of that or change anything — and from the remote the test signal can be switched off, never on. Without a password nothing can be changed, but anyone who can reach your Mac on one of those networks can see all of it, and so can a web page open on a device that can. The remote itself contacts nothing, and saves nothing but its port number.

SessionMap

Your session file

Your session file is read inside your browser and never uploaded — not the file, not the track names, and not a precise count of how many tracks it had — the counter above records only a rough size band. That does not change with an account: signing in tells us who you are, never what is in your session.

What SessionMap keeps on your device

SessionMap keeps a few things on your own device, so this page does not claim “nothing” and then quietly keep something: how you like the view set up — the appearance, the sidebar, where you dragged the panels, which notices you have dismissed. None of your session file is among them, and clearing your browser data removes all of it. While you have a project open, the map SessionMap drew from it stays in that browser tab so a refresh does not lose it. It is kept on your machine only, never sent anywhere, and closing the tab is how you clear it; some browsers can bring it back if you reopen that tab.

Your account

Opening your own project requires a free account; the example session works without one. An account is four things — your name, email, what you do, and your country — held by our sign-in service (Clerk) and used to sign you in, nothing else. An account untouched for two years is warned first and then deleted; ask sooner and it goes sooner.

If you send feedback

If you send us feedback through the form, we keep your message and the email address you give us so we can answer you. Nothing from your session is attached unless you type it in. The form is two boxes and carries nothing else — not the project name, not the track count, not the file you opened — and what you write arrives in the same mailbox, on the same terms as any other mail you send us.

How to check this yourself

You can still confirm the first paragraph yourself: open your browser's network inspector and load a session. Your file goes nowhere. Two things do leave: the sign-in service's own requests, which say who you are once you are signed in; and the visitor counter described above, which says what you did — ‘a session was imported’ — and roughly how big it was. Neither carries a track name, a file name, or a single note of your music.

If you email us

We have your email and whatever you wrote, for as long as the message sits in the mailbox. It is not added to a list, because there is no list.

Mail sent to support@10track.io is read by an AI assistant as well as by a person. It is used only to answer you and to record the issue. Your message and address stay in the mailbox — they are not copied into our code repositories or product records — and are deleted after 24 months, or sooner if you ask. No reply is ever sent without a person approving it.

Who is responsible

10Track is a registered Danish company. If you need to contact whoever is answerable for any of the above, that is us, at this address:

The quickest route is still support@10track.io, which is read as described above.

When this changes

Selling software will require a payment provider, and that provider will handle billing details. When that happens this page changes at the same time — not afterwards. If you ever find a feature that collects something this page does not mention, the page is wrong and we want to hear about it.

Questions: support@10track.io. See also terms.